At plyvan.xyz, we are committed to delivering high-quality products and services to our customers. We want you to be completely satisfied with your purchase. However, if for any reason you are not fully satisfied, we offer a clear and straightforward return process to ensure your peace of mind. Please take the time to read through our Return Policy below to understand how returns are handled.
1. Return Eligibility
We accept returns under the following conditions:
- Product Condition: The product must be unused, undamaged, and in its original condition, including all packaging, tags, and accessories.
- Return Window: Returns must be made within 30 days from the date of purchase. Any return request after this period will not be accepted.
- Proof of Purchase: A receipt or proof of purchase is required for all returns. This helps us process the return quickly and accurately.
- Non-returnable Items: Certain items are exempt from being returned, such as gift cards, downloadable software, and personalized/customized products. If you’re unsure whether an item is eligible for return, please contact our customer support team.
2. How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer support team at admin@plyvan.xyz. Please include your order number, product name, and the reason for the return.
- Return Authorization: Once we review your request, we will provide a Return Authorization (RA) number. This number must be included on the return package to ensure it is processed promptly.
- Return Shipping: After receiving your RA number, package the product securely in its original packaging. You are responsible for covering the return shipping costs, except in cases where the product is defective or an error was made on our part.
- Ship the Item: Send the item back to the return address provided by our support team. Please ensure that the tracking number is shared with us for reference.
3. Return Process and Timeframe
Once we receive your returned item, we will process it as follows:
- Inspection: Our team will inspect the returned item to ensure it meets the eligibility criteria (unused, undamaged, in original packaging, etc.).
- Refund Processing: After the inspection, if the return is approved, we will process your refund. Please note that the refund will be issued to the original payment method.
- Processing Time: Refunds may take 5 to 10 business days to reflect in your account, depending on your payment provider.
If we find that the returned product does not meet the conditions outlined in this policy, we may refuse the return or offer a partial refund.
4. Exchanges
If you wish to exchange a product for another item of equal or lesser value, please contact our customer support team. We will guide you through the exchange process. Please note that exchanges are subject to stock availability. If the new item costs more, you will be required to pay the difference before we ship the exchange product.
5. Defective or Damaged Products
If you receive a defective or damaged product, we apologize for the inconvenience. Please follow these steps:
- Contact Us Immediately: Reach out to our customer support team at admin@plyvan.xyz within 7 days of receiving the item. Include your order number, a description of the issue, and photos of the damaged or defective product.
- Return or Exchange: We will assess the issue and offer a replacement or refund, depending on your preference. In most cases, we will cover the return shipping costs for defective or damaged items.
6. Non-Returnable Products
We understand that some items may not meet your expectations, but please be aware that certain products are non-returnable due to their nature. These include:
- Gift cards
- Custom and personalized products
- Digital products, such as software or eBooks
- Perishable items like food or beverages
For more information on whether an item is eligible for return, please contact us at admin@plyvan.xyz before making a purchase.
7. Refunds and Credits
Refunds will be issued to the original payment method, and the time it takes for the refund to process depends on your payment provider. Please allow 5 to 10 business days for the refund to be reflected in your account.
If you paid by credit card, it may take longer for the refund to appear on your statement due to processing times by the card issuer.
8. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account or credit card statement. Refunds can take several days to appear due to bank processing times.
If you still haven’t received your refund after 7 business days, please contact us at admin@plyvan.xyz so we can investigate the issue further.
9. Return Shipping Costs
You are responsible for the return shipping costs unless the item is defective, damaged, or we made an error in fulfilling your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item without tracking information.
10. International Returns
If you are returning a product from outside the country, please note that international customers are responsible for:
- Return shipping fees
- Customs duties or taxes that may apply
Please ensure you declare the item as a return when shipping it back to avoid any customs issues.
11. Contact Us
If you have any questions regarding our Return Policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us:
- Address: 3809 9th Ave S, Seattle, WA 98108, Hoa Kỳ
Phone: +12068126300
Email: admin@plyvan.xyz
Our customer support team is here to assist you and ensure you have a smooth return process.
12. Changes to the Return Policy
We may update our Return Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.
Thank you for shopping with us at plyvan.xyz! We value your business and are here to ensure that your shopping experience is as smooth and satisfactory as possible.